Client: Deloitte Global

Role: Technical Delivery Manager

Link: deloitte.com

The client was undergoing a large-scale global digital transformation programme across 48 member firms spanning over 100 countries, revising both the external presence and internal operating structure and replacing the core CMS and supporting infrastructure.

I was responsible for:

• Creating the fundamental project plan and self-service toolkit for the pilot organisations;

• Gathering, analysing and incorporating individual country requirements into the programme;

• The planning, development, testing, and training of the custom Contextual Content Delivery logic engine (i.e. personalisation algorithm) developed across the UK, US and India;

• Working with offshore and onshore development teams to manage progress;

• Overseeing the development of a Social Media Strategy and planning of the subsequent Adobe Social pilot;

• Fostering a strong and trusting relationship with the offshore leadership team and leading daily stand-ups with the offshore development team and onshore project team; and

• Building strong relationships with senior stakeholders across the programme’s key parties.

Client: Aegon

Role: Technical Delivery Manager

Link: retiready.co.uk

Aegon embarked on the multi-million pound development of a direct-to-consumer business platform to respond to their 1.7 million UK customers’ increasing desire to deal directly with their pension and investment providers.

During a challenging period on the programme, I was accountable for:

• Determining scope and base requirements with client Product Owners;

• Analysis of as-is processes, redesign and development of more efficient to-be models;

• Identifying and prioritising product customisation supplemented with back-end user interface design;

• Managing the offshore development team to deliver core functionality ahead of completion;

• Conducting ‘train-the-trainer’ workshops and producing accompanying documentation.

Client: UK Ministry of Defence

Role: User Experience Designer

The client wanted to develop a data analysis application to support enhanced ways of working across a number of internal departments and external organisations totalling 300 users.

In the build up to the launch of the new product, I was responsible for:

• Eliciting and elaborating end user requirements around an area of key functionality through the use of stakeholder workshops, Design User Groups and wireframing;

• Performing a UX review of the beta application and prioritising proposed enhancements for future releases;

• Providing insight into common internet and mobile device usage to inform future design decisions;

• Working with users with particular accessibility needs to define and develop requirements to enable enhanced ways of working;

• Management and oversight of JIRA, the online project management tool; and

• Testing of the developed logic engine underpinning the automation of data enhancement.

Client: WaterAid

Role: Product Manager

Link: wateraid.org

I worked on the visual redesign, new functionality and improved user journey for the online donation form rolled out across all of WaterAid’s member organisations. Despite joining the project after the year-long discovery phase, I was successful in:

• Analysing, documenting and refining the functional and technical specification;

• Developing and communicating high-level project plans to meet delivery deadlines and manage stakeholder expectations;

• Leading discussions with and between the creative and development agencies and internal stakeholder groups to ensure arising problems were satisfied to the expectations of all parties;

• Managing the preparation of relevant content and updates across the rest of the websites;

• Overseeing full end-to-end functional and user acceptance testing of the new form and integrations with third-part applications.

Client: WaterAid

Role: Product Manager

Link: wateraid.org

WaterAid needed to improve their site on mobile to provide the greatest experience to the increasing number of mobile visitors and improve conversion on their Sitecore platform. I was responsible for:

• Service as Product Owner for the design and development agencies, including agreeing overall scope, prioritisaiton, and change requests

• Determining the overall delivery plan, including design, development, user acceptance testing, and content revision

• Business analysis and requirements-gathering

• Conducting in-person training workshops and creating training materials on best use of the new features

• Working with other WaterAid members to prepare for adoption of the new functionality post-pilot

Client: Whitbread

Role: QA Lead + Business Analyst

Link: premierinn.com

• Advising client teams on managing and delivering projects using agile ways of working;

• Creating and implementing the test strategy used by all six Whitbread digital delivery teams;

• Managing two junior members of the QA Team.

Client: Thomas Cook

Role: Product Manager

Link: thomascook.com

• Advising client teams on managing and delivering projects using agile ways of working;

• Scoping and planning enhancements to customer search and checkout functionality to increase conversion and revenue;

• Managing and prioritising the work of the offshore development team.

Client: Government Digital Service

Role: Delivery Manager

The idea of GOV.UK Registers was to centralise common data in one, authoritative place so it could be reused by the whole of the UK public sector, as well as any other individuals or organisations who needed that information and trusted the government as a source.

Client: Government Digital Service

Role: Delivery Lead

Working across GOV.UK Registers, DATA.GOV.UK, and Attribute Exchange